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Refund Policy

Last Updated: 1/22/2026

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This Refund & Cancellation Policy explains how refunds, credits, and cancellations are handled for rentals, audio services, delivery, and event support provided by Creating Conscience Services (“the Company,” “we,” “our,” or “us”).

By booking a rental or service, you agree to the terms outlined below.

1. General Policy 

We aim to be fair and transparent while ensuring our time, preparation, and equipment commitments are respected. Because our equipment and services are scheduled in advance, cancellations impact availability for other clients.

2. Rental Refund & Cancellation Policy

2.1 Standard Rentals

  • Cancellations made more than 48 hours before the rental start time:
    Refunds are available minus any non-refundable deposit (if applicable).

  • Cancellations made within 48 hours of the rental start time:
    Up to the full rental amount may be charged. Refunds are not guaranteed.
     

2.2 Same-Day or Last-Minute Bookings

Payments for same-day rentals or deliveries are non-refundable once equipment is delivered or picked up.

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2.3 Equipment Not Used

No refunds are issued for equipment that was rented but not used at the event.

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2.4 Delivery & Pickup Fees

Delivery and pickup fees (if charged) are non-refundable, even if the event changes after equipment has left our facility.

3. Service Refund & Cancellation Policy

3.1 Audio Services, Live Event Support, and On-Site Work

Because services involve reserved time, staffing, preparation, and travel:

  • Cancellations made more than 48 hours before the scheduled service:
    Refund available minus any non-refundable deposit.

  • Cancellations made within 48 hours:
    Up to the full service amount may be charged.

  • Cancellations within 24 hours:
    Full payment is typically required.

3.2 Event Changes

If an event changes in a way that reduces the need for services:

  • Partial refunds are not guaranteed.

  • Adjustments are handled on a case-by-case basis.

3.3 Incomplete Services Due to Safety or Client Issues

If services cannot continue due to:

  • Unsafe venue conditions

  • Equipment tampering

  • Lack of required power

  • Severe weather

  • Client or venue non-compliance

No refunds will be issued for lost time or incomplete services.

4. Deposits

4.1 Non-Refundable Deposits

Some rentals or services may require a deposit.
All deposits are non-refundable unless the cancellation is made by the Company.

4.2 Applying Deposits

Deposits are applied to the final invoice and are not transferable between bookings unless agreed to in writing.

5. Damage, Loss, or Miss-Handling Refunds

5.1 No Refunds for Damage-Related Cancellations

If equipment is damaged, lost, or returned in unusable condition, the renter is responsible for:

  • Repair costs

  • Replacement costs

  • Associated fees

Refunds are not available when equipment issues are caused by client misuse.

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5.2 Weather & Outdoor Events

Refunds are not issued for equipment or service cancellations due to weather unless the Company decides otherwise.

Clients are responsible for protecting rented equipment from:

  • Rain

  • Snow

  • Excess heat

  • Liquids

  • Dust or sand

  • Unstable placement (e.g., wind)

6. No-Shows

6.1 Delivery or Pickup No-Show

If the client is unavailable for the scheduled delivery or pickup window:

  • A return trip fee may apply

  • The booking may be marked as a same-day cancellation

  • Refunds are not guaranteed

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6.2 Service No-Show

If the client or venue is not prepared for services when the engineer arrives:

  • The session may be shortened

  • Full payment may still be required

7. Refunds For Company-Initiated Cancellations

7.1 When We May Cancel

We reserve the right to cancel a booking due to:

  • Equipment failure

  • Severe weather that endangers staff or equipment

  • Safety hazards

  • Situations beyond our control

7.2 Refund for Company Cancellations

If we must cancel and cannot provide a replacement:

  • A full refund will be issued

  • Deposits will also be refunded

This does not apply if the cancellation is caused by:

  • Client violations

  • Inaccurate booking information

  • Unsafe conditions on-site

  • Delayed event access

8. How To Request A Refund

To request a refund or ask about a cancellation:
 

Creating Conscience Services
billing@creatingcs.com
(402) 979-6695
Creatingcs.com
 

Please include:

  • Your name

  • Event or rental date

  • Invoice or booking number

  • Reason for the request

We typically respond within 1–3 business days.

9. Changes To This Policy

The Company may update this Refund & Cancellation Policy at any time.
All changes will be posted with an updated “Last Updated” date.

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